Frequently Asked Questions
Everything you need to know about your Grande Cosmetics experience.
How long does it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days to arrive.
What is your return policy?
We offer a 90-day money-back guarantee on all products purchased directly from our website. If you are not satisfied with your results, please contact our support team to initiate a return.
Are Grande Cosmetics products cruelty-free?
Yes, we are proud to be a PETA-certified cruelty-free brand. We do not test our products or ingredients on animals.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Shipping costs and delivery times vary depending on the destination country.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your products safe to use with eyelash extensions?
Many of our products, such as GrandeLASH-MD, are water-based and safe to use with eyelash extensions to help maintain the health of your natural lashes.